Frequently Asked Questions
We are strongly committed to providing quality home care services. All of our agencies are either accredited by Accreditation Canada or awaiting accreditation status pending an on-site survey.
Premier Homecare Services is proudly Canadian owned and operated with a strong commitment to the communities in which we work and live. We maintain consistency by having the same caregiver work with the same client. We feel this is the best way for a trusting relationship to develop.
What makes your caregivers different?
All of our caregivers are bonded and insured as our employees. We have a thorough screening program including employment history, criminal record check, vulnerable sector screening and driving record. We recruit qualified caregivers who have graduated from a recognized personal health care program with current CPR and First Aid certificates. We also hire companion caregivers with excellent experience from their personal circumstances. Every new employee attends our comprehensive orientation program and ongoing training is provided covering a wide variety of relevant topics.
Is there any obligation to go with Premier?
No, our clients are not bound to a contract. We have service agreements which outline the care plan particulars and request the client give reasonable notice (two weeks in most cases) for changes to services. Invoicing is typically run weekly or bi-weekly and payment is due upon receipt of the invoice. HST is outlined on the invoice. Check with your local agency for details.
Is there any minimum booking time?
The minimum time spent with a client is usually 3 hours. Under special circumstances we can accommodate unique service options. We will work with you to suit your unique needs. We can provide our caregivers for a short or an extended period of time assisting you in your own home.
What other type of care do you provide?
Respite care can be provided to give the primary caregiver, usually a spouse or child, a break from their role. This could be on a regular basis to give the family caregiver some personal time to look forward to each week or could even be to provide care while on vacation. It is important that primary caregivers get a break and respite care allows them to care for themselves too.
Our non-medical palliative home care services can make the final transitions of life at home easier. Our caregivers have the sensitivity, compassion and experience to handle end-of-life situations.
If you have any other questions, please feel free to Contact Us, and we will gladly help you out.
Our goal is to ensure that everyone who needs home care can affordably find a service that won’t let them down. If you are interested in caregiving services, you can find out about Our Caregivers that will provide you with the best service possible. If you have any questions or need advice, feel free to fill out the form or call us at 416-615-0599.
Such a relief to have services for grocery shopping, cleaning and odd jobs that I am unable to do myself. Thank you so much.
I offer a heartfelt thanks to you and your caregivers for caring for my mom all of these years and especially during her last days.
Many thanks to you and your staff for all the wonderful service you have provided to my mother over the past few years. We would be very happy to recommend your company to others.
My name is Dorothy and I am 88 years old living alone. I was wondering how long I would be able to carry on with tasks of day to day living until I heard about Premier Homecare Services. After an interview I was sent caring compassionate caregivers to suite my needs enabling me to remain in the home I love.